Privacy Policy Last updated: 24/02/2024
At SecuroomAi (“We,” “Us,” or “Our”), your privacy and the protection of your personal data are our top priorities. This Privacy Policy explains how we collect, store, process, and use information when you access or interact with our AI-powered cryptocurrency trading platform (the “Website”).
Our goal is to make sure every user — whether beginner or professional — understands how their information is handled. While regulations may vary globally, including in South Africa, our commitment remains the same: ensuring transparency, user control, and secure crypto trading experiences.
We commit to the following principles:
• Transparency in data processing:
You will always receive clear information about what personal data we collect, why we need it, and how it is used. This helps you make confident decisions when trading or engaging with third-party platforms connected to SecuroomAi.
• Purpose-driven use:
We process personal data only for the purposes described in this Policy: operating and improving our services, enhancing your trading experience, protecting our rights, and complying with legal or regulatory obligations. Data may also be used to refine our AI crypto tools and better adapt to your needs.
• Respecting your rights:
You can request access, modification, deletion, or transfer of your data at any time. We dedicate resources to ensure these rights can be exercised quickly and in compliance with the law.
• Protecting your information:
While no system is 100% risk-free, we use advanced security measures — including encryption and multi-layered defenses — to safeguard your personal data and provide a secure environment for digital asset trading.
Our Comprehensive Privacy Policy
1. Scope
This Policy covers the types of personal data we collect, the methods of collection, how we use it, when it may be shared with third parties, and the measures we take to protect it.
“Personal Data” refers to any information relating to an identified or identifiable person. “Processing” refers to any action performed on such data — collection, storage, retrieval, use, transmission, or deletion.
Our services are intended for users aged 18 and above. We do not knowingly collect data from children. If we become aware of such data, it will be promptly deleted.
2. When We Collect Personal Data
We collect personal data when you use our Website, interact with customer support, join our community, or connect with partner trading platforms. Sometimes you provide this information directly; in other cases, it is collected automatically (e.g., device details, IP address, or website activity).
3. No Obligation — But With Implications
You are not obliged to provide personal data. However, without it we may not be able to deliver certain services, ensure platform functionality, or grant you access to specific features.
4. What Personal Data Do We Collect?
When you visit our Website, we automatically collect certain technical and behavioral information. This includes activity logs, IP address, time and date of access, pages viewed, browser type, device details, crash reports, and language preferences. Some of this data may not directly identify you and is therefore not always classified as Personal Data.
Information you provide directly: this refers to any details you voluntarily share with us, for example when using our platform, submitting forms, or interacting with connected third-party trading services.
Information specifically provided for trading purposes: such as your full name, email address, and telephone number, which may be required to register with a broker or access crypto trading tools.
5. Why Do We Process Your Data and On What Legal Basis?
SecuroomAi only processes your data when there is a valid legal foundation. Each processing activity is based on one of the following:
- Your consent: when you willingly provide information to connect with a third-party trading platform.
- Legitimate interests: for example, enhancing our AI trading tools, preventing fraud, or managing service improvements.
- Legal obligations: compliance with regulations that require us to retain or share certain data.
If you need more details about how processing serves the legitimate interests of SecuroomAi or our partners, you can contact us at any time via email.
Examples of Processing Activities
| Objective | Legal Basis | |
| 1 |
Forwarding your information at your request When you ask us to connect you with a broker or crypto trading provider, we may share the necessary details to facilitate access. |
Consent |
| 2 |
Responding to your inquiries Handling questions or concerns about your use of the platform. |
Legitimate interest |
| 3 |
Meeting legal or regulatory requirements Ensuring compliance with applicable laws and government directives. |
Legal obligation |
| 4 |
Improving our services Using data such as crash reports or usage analytics to enhance stability and performance. |
Legitimate interest |
| 5 |
Fraud prevention and misuse protection Detecting and blocking suspicious activities on the platform. |
Legitimate interest |
| 6 |
Supporting business operations Includes back-office tasks, planning, strategy, and service delivery processes. |
Legitimate interest |
| 7 |
Conducting statistical and analytical research Leveraging aggregated data to improve AI trading predictions and platform efficiency. |
Legitimate interest |
| 8 |
Protecting our rights and those of third parties This includes defending against legal claims and enforcing terms and policies. |
Legitimate interest |
6. Transfer of Personal Data to Third Parties
SecuroomAi may share your Personal Data with trusted third-party service providers who assist us in delivering essential functions such as hosting, data storage, analytics, user experience optimization, diagnostics, and fraud prevention.
At your explicit request, we may also transmit certain Personal Data to external trading platforms. In such cases, the information you provide will be processed under the third party’s own privacy policies. Please note that your details may be shared with more than one trading partner depending on your selections.
We may also disclose information to affiliated entities and business partners who help us enhance the quality of our AI-powered investment tools and crypto trading solutions.
In compliance with applicable law, your Personal Data may also be shared with government agencies, regulators, or other authorities if such disclosure is necessary to protect the rights, assets, and interests of SecuroomAi, our users, or third parties, including in connection with legal proceedings.
In the event of corporate transactions such as a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to prospective buyers, investors, or lenders of SecuroomAi.
7. Cookies and Third-Party Services
To provide the best possible experience on our platform, we may use cookies and similar technologies. These small text files are stored on your device and help us remember your preferences, improve navigation, and personalize content such as crypto trading insights or AI-driven investment tools.
Cookies may also be used for analytics and performance tracking, helping us refine platform stability and user protection. Some are temporary (session cookies), while others remain longer (persistent cookies) to recognize returning visitors.
Types of cookies we may use:
| Type of Cookie | Purpose | Details |
| Strictly Necessary Cookies | Ensure website functionality and allow you to access secure areas of the platform. Without these, basic crypto account features cannot operate properly. | May store login details or session identifiers. Removed automatically once you close your browser. |
| Functionality Cookies | Remember your preferences, such as language, theme, or interface settings, to enhance your trading experience on return visits. | Persistent cookies that remain on your device until expiration. |
| Performance Cookies | Collect anonymized analytics and performance data to monitor system stability, improve speed, and optimize AI trading features. | Validity may vary. Some expire when you close the browser; others may remain active longer. They do not contain personally identifiable data. |
Blocking and Removing Cookies
You can manage or disable cookies directly in your browser settings. Below are guides for the most common browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note: blocking cookies may limit certain website features or affect the performance of our crypto trading platform.
Online Tracking Notice
Currently, our service does not respond to Do-Not-Track (DNT) signals.
8. Retention of Personal Data
SecuroomAi retains your Personal Data only as long as necessary to achieve the purposes outlined in this Policy, or as required by relevant laws and regulations.
When you engage with our AI-powered trading tools, your details may be shared with third-party trading platforms for a period of 12 months, extendable by another 12 months with your consent.
To avoid unnecessary storage, we regularly review retained information and securely delete data that is no longer needed.
9. Transfers of Personal Data to Third Countries or International Organizations
Your Personal Data may be transferred outside your jurisdiction, including to trusted partners in regions such as Australia or the EEA. In such cases, SecuroomAi implements strict safeguards to ensure your rights are fully protected and legal remedies remain available.
These protections apply if at least one of the following conditions is met:
- The recipient country has been recognized by the EU Commission as providing adequate data protection (GDPR Article 45).
- The transfer is based on a legally binding agreement between authorities (GDPR Article 46(2)(a)).
- The transfer complies with EU-approved standard contractual clauses (GDPR Article 46(2)(c)).
For details about safeguards in place, please contact us at: [email protected]
10. Protection of Your Personal Data
We apply advanced technical and organizational measures to safeguard your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures are designed in line with the highest industry standards for secure data processing in crypto and AI investment platforms.
However, no online transmission can be guaranteed 100% secure. While we work to protect your Personal Data, SecuroomAi cannot accept liability for indirect or incidental damages caused by network errors, unauthorized access, or other circumstances beyond our reasonable control.
In rare cases, we may be legally required to disclose information to public authorities. Once transferred, the level of protection provided by third parties may be outside our direct control.
11. Links to Third-Party Websites
The Website may contain links to external websites or applications operated by third parties. SecuroomAi does not control these sites, nor the collection or processing of your Personal Data by them. We are not responsible for their privacy practices or data protection policies. This Policy applies only to our platform.
Whenever you visit third-party websites or apps, we recommend reviewing their privacy policies before using their services or providing any Personal Data.
12. Your Rights Regarding Personal Data
As a user, you have the right to request confirmation of whether we process your Personal Data, to access such data, correct inaccuracies, and request deletion when it is no longer needed. You may also restrict or withdraw consent for specific processing activities.
Additional Rights for EEA Residents (GDPR)
If you reside in the European Economic Area (EEA), you are entitled to the following rights. To exercise these rights, please contact us at: [email protected].
| Right | Description |
| Right of Access | You may request confirmation of whether we process your Personal Data and obtain a copy of it, including details on purposes, categories of data, recipients, retention, origin, and transfers outside the EEA. |
| Right to Rectification | You are entitled to have inaccurate Personal Data corrected and incomplete data completed. |
| Right to Erasure | You may request deletion of your Personal Data when it is no longer required, consent is withdrawn, processing is unlawful, or required by law. |
| Right to Restrict Processing | You can ask us to temporarily restrict the processing of your Personal Data under certain conditions. |
| Right to Data Portability | You may request to receive your Personal Data in a structured, commonly used, and machine-readable format, and to transfer it to another controller. |
| Right to Object | You may object to processing based on legitimate interests or for direct marketing purposes at any time. |
| Right to Lodge a Complaint | You may file a complaint with your local supervisory authority if you believe your rights are infringed. |
Right to Rectification
You are entitled to have SecuroomAi correct any inaccurate Personal Data about you. Considering the purposes of processing, you also have the right to have incomplete Personal Data completed, for example by providing a supplementary statement.
Right to Erasure
You may request the deletion of your Personal Data if one of the following applies:
- The Personal Data is no longer necessary for the purpose it was collected or otherwise processed.
- You withdraw your consent, and no other legal basis for processing exists.
- You object, on grounds related to your particular situation, to processing based on legitimate interests, and there are no overriding legitimate grounds.
- You object to the processing of your Personal Data for direct marketing purposes.
- Your Personal Data has been processed unlawfully.
- Your Personal Data must be erased to comply with a legal obligation under EU or Member State law applicable to the Company.
This right does not apply if processing is necessary:
- To comply with a legal obligation under EU or Member State law to which the Company is subject; or
- For the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
You may request that the Company restricts the processing of your Personal Data if any of the following circumstances apply:
- You contest the accuracy of the data, for a period allowing verification.
- Processing is unlawful, and you oppose erasure but request restriction instead.
- The Company no longer requires your data for processing, but you need it to establish, exercise, or defend legal claims.
- You object to processing based on legitimate interests, and verification of overriding grounds is pending.
- Your data is processed for direct marketing purposes, including profiling, to the extent related to such marketing.
When processing is restricted at your request, the data will only be stored and further processed with your consent, for legal claims, to protect the rights of another person, or for reasons of important public interest.
Right to Data Portability
You are entitled to receive the Personal Data you have provided to the Company in a structured, commonly used, and machine-readable format. You also have the right to request its transfer to another controller, where technically feasible, if processing is based on consent or contract and carried out by automated means.
Exercising this right must not adversely affect the rights and freedoms of others, nor does it override your or the Company’s right to data deletion.
Right to Withdraw Consent
You may withdraw your consent to processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Object
You have the right to object to the processing of your Personal Data in the following cases:
- Processing based on legitimate interests: You may object at any time, on grounds relating to your particular situation, when the processing is based on the legitimate interests of the Company or a third party. This includes any profiling carried out on these grounds. In such cases, we will stop processing your Personal Data unless we can demonstrate compelling legitimate reasons that override your interests, rights, and freedoms, or if processing is necessary for the establishment, exercise, or defense of legal claims.
- Direct marketing purposes: You may object at any time to the processing of your Personal Data for direct marketing, including profiling related to direct marketing. Once you object, your Personal Data will no longer be used for such purposes.
Right to Lodge a Complaint with a Supervisory Authority
You are entitled to file a complaint with a supervisory authority established by a Member State of the European Union to safeguard the rights and freedoms of individuals regarding the processing of Personal Data.
Please note:
- Your rights under this Section 13 may be limited by European Union or Member State law to which the Company is subject.
- We will provide the requested information promptly and within one (1) month of receiving your request. This period may be extended by up to two (2) additional months if necessary, taking into account the complexity and number of requests. In such cases, you will be notified within one month of the extension and given the reasons for the delay.
- The requested information will be provided free of charge, unless your request is deemed
manifestly unfounded or excessive, particularly if repetitive.
In such cases, we may:
- charge a reasonable fee reflecting the administrative costs of providing the information, communication, or action requested; or
- decline to act on the request.
- We may ask you to provide additional details necessary to verify your identity, especially if there are reasonable doubts as to the identity of the requester.
12. Updates To This Policy
We reserve the right to modify this Policy periodically. Any changes will be published on the Website. For significant updates, we will make reasonable efforts to notify you through appropriate communication methods and by posting a notice on the Website. Unless otherwise specified, modifications become effective once published.