Privacy Policy Last updated: 24/02/2024
At SecuroomAi (“We,” “Us,” or “Our”), we place the highest importance on your privacy and the responsible handling of your personal information. This Privacy Policy outlines how data is collected, stored, processed, and used when you access or interact with our AI-driven cryptocurrency trading platform (the “Website”).
Our objective is to ensure that every user — from newcomers to experienced traders — clearly understands how their data is managed. Although privacy regulations may differ across regions, including South Africa, our approach remains consistent: prioritizing transparency, user autonomy, and secure crypto trading at all times.
Our approach is built on the following principles:
• Openness in data handling:
We provide straightforward and accessible information about which personal data we collect, the reasons for doing so, and how it is utilized. This clarity empowers you to make informed choices when trading or interacting with third-party services linked to SecuroomAi.
• Data used with clear intent:
Personal information is processed solely for the purposes defined in this Policy, including operating and improving our platform, optimizing your trading experience, protecting our legal interests, and meeting regulatory requirements. Data may also support the enhancement of our AI-based crypto solutions to better align with user needs.
• Commitment to your rights:
You have the right to request access to, correction of, deletion of, or portability of your personal data at any time. We have dedicated procedures in place to ensure these requests are handled promptly and in accordance with applicable laws.
• Strong data protection measures:
Although no digital environment can be entirely risk-free, we implement robust security practices — such as encryption and layered protection mechanisms — to defend your personal data and maintain a secure setting for digital asset trading.
Our Comprehensive Privacy Policy
1. Scope
This Policy explains what categories of personal information we collect, how such data is obtained, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the safeguards applied to protect it.
“Personal Data” means any information that can identify an individual, either directly or indirectly. “Processing” includes any operation performed on personal data, such as collecting, storing, accessing, using, transferring, or deleting it.
Our services are designed exclusively for individuals who are 18 years of age or older. We do not intentionally gather information from minors. Should we discover that such data has been collected, it will be removed without delay.
2. When We Collect Personal Data
Personal data may be collected when you browse or use our Website, contact customer support, participate in our community, or connect to partner trading platforms. In some cases, the information is provided directly by you; in others, it is collected automatically, such as through technical identifiers, IP addresses, or usage activity on the Website.
3. No Obligation — But With Implications
Providing personal data is not mandatory. However, choosing not to share certain information may limit our ability to offer specific services, maintain full platform functionality, or enable access to particular features.
4. What Personal Data Do We Collect?
During visits to our Website, we may automatically gather technical and behavioral data. This can include activity records, IP address, access times and dates, visited pages, browser and device information, error or crash reports, and language settings. Some of this information may not directly identify you and therefore may not always be considered Personal Data.
Information you provide directly: refers to details you voluntarily submit, such as when using our platform, completing forms, or interacting with integrated third-party trading services.
Information provided for trading-related purposes: may include your full name, email address, and phone number, which can be required for broker registration or to access cryptocurrency trading tools.
5. Why Do We Process Your Data and On What Legal Basis?
SecuroomAi processes personal data only where a lawful basis exists. Each data processing activity is carried out in accordance with one or more of the following legal grounds:
- Your consent: when you voluntarily submit information, such as when connecting to a third-party trading platform or requesting access to specific services.
- Legitimate interests: including the development and optimization of our AI-driven trading solutions, safeguarding against fraudulent activity, and improving overall service performance.
- Legal requirements: where processing is necessary to comply with applicable laws, regulations, or official requests that require data retention or disclosure.
If you would like further clarification on how data processing supports the legitimate interests of SecuroomAi or its partners, you may contact us at any time via email for additional information.
Examples of Processing Activities
| Purpose | Legal Ground | |
| 1 |
Sharing your details upon request When you request to be connected with a broker or a cryptocurrency trading service, we may transmit the required information to enable such access. |
Consent |
| 2 |
Handling user requests and questions Addressing inquiries or issues related to your interaction with the platform. |
Legitimate interest |
| 3 |
Compliance with laws and regulations Fulfilling obligations imposed by applicable legislation or regulatory authorities. |
Legal obligation |
| 4 |
Service optimization and enhancement Analyzing usage data and technical reports to improve system reliability and performance. |
Legitimate interest |
| 5 |
Prevention of fraud and abuse Identifying, monitoring, and preventing potentially harmful or unauthorized activity. |
Legitimate interest |
| 6 |
Operational and administrative activities Supporting internal operations such as planning, management, and service execution. |
Legitimate interest |
| 7 |
Data analysis and research Using aggregated and anonymized data to enhance AI-driven trading insights and overall platform efficiency. |
Legitimate interest |
| 8 |
Safeguarding legal and contractual rights Protecting our interests and those of third parties, including enforcement of policies and legal defense. |
Legitimate interest |
6. Transfer of Personal Data to Third Parties
SecuroomAi may disclose your Personal Data to reliable third-party service providers that support the operation of our platform. These partners assist with key services such as website hosting, data storage, analytics, performance monitoring, user experience improvements, system diagnostics, and fraud detection.
Upon your specific request, certain Personal Data may also be shared with external trading platforms. In such situations, your information will be handled in accordance with the privacy policies of those third parties. Depending on your preferences, your details may be transmitted to more than one trading partner.
We may additionally share information with affiliated companies and strategic business partners that contribute to the development and enhancement of our AI-based investment technologies and cryptocurrency trading solutions.
Where required by law, your Personal Data may be disclosed to public authorities, regulatory bodies, or other official entities if such action is necessary to safeguard the rights, property, or interests of SecuroomAi, our users, or third parties, including in the context of legal claims or investigations.
In the case of business events such as mergers, acquisitions, corporate restructuring, or the sale of assets, your Personal Data may be transferred to potential purchasers, investors, or financing partners associated with SecuroomAi.
7. Cookies and Third-Party Services
To enhance usability and overall performance, our platform may employ cookies and comparable technologies. These small text files are saved on your device and help retain preferences, streamline navigation, and tailor content such as AI-powered trading tools or cryptocurrency insights.
Cookies may also support analytics and system monitoring, allowing us to improve platform reliability and user protection. Some cookies are temporary and expire once your session ends, while others are stored for a longer period to recognize returning users.
Types of cookies we may use:
| Type of Cookie | Purpose | Details |
| Strictly Necessary Cookies | Enable core website functions and grant access to protected sections of the platform. Without these cookies, essential account and trading features may not function correctly. | May store session identifiers or login-related data. Automatically deleted when the browser is closed. |
| Functionality Cookies | Store user preferences such as language selection, visual layout, or interface options to ensure a consistent experience during future visits. | Persistent cookies that remain active on your device until they expire or are removed. |
| Performance Cookies | Gather anonymous usage and performance metrics to evaluate system stability, improve loading speed, and refine AI-based trading features. | Retention periods vary; some expire after the session, while others remain longer. These cookies do not contain personally identifiable information. |
Blocking and Removing Cookies
You may control or disable cookies at any time through your browser settings. Instructions are available for most widely used browsers, including:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please be aware that restricting cookies may affect certain site functionalities or reduce the performance of our crypto trading services.
Online Tracking Notice
At present, our platform does not respond to Do-Not-Track (DNT) browser signals.
8. Retention of Personal Data
SecuroomAi retains Personal Data only for the duration necessary to fulfill the objectives described in this Privacy Policy or to meet legal and regulatory obligations.
When you use our AI-driven trading solutions, your information may be shared with external trading platforms for up to 12 months, with the option to extend this period by an additional 12 months subject to your consent.
To minimize unnecessary data storage, we periodically assess retained information and securely erase data that is no longer required.
9. Transfers of Personal Data to Third Countries or International Organizations
Your Personal Data may be transferred beyond your country of residence, including to trusted partners located in regions such as Australia or the European Economic Area (EEA). In such cases, SecuroomAi applies robust safeguards to ensure your data remains protected and your legal rights are preserved.
These safeguards are implemented when one or more of the following conditions apply:
- The destination country is recognized by the European Commission as providing an adequate level of data protection (GDPR Article 45).
- The transfer is governed by a legally binding agreement between competent authorities (GDPR Article 46(2)(a)).
- The transfer relies on EU-approved standard contractual clauses (GDPR Article 46(2)(c)).
For further information regarding the protective measures in place, please contact us at: [email protected]
10. Protection of Your Personal Data
We implement robust technical and organizational safeguards to protect your information from accidental or unlawful loss, destruction, modification, unauthorized access, or disclosure. These security practices follow recognized industry standards applicable to AI-driven and cryptocurrency investment platforms.
Despite these efforts, no method of data transmission over the Internet can be completely secure. While SecuroomAi takes reasonable steps to protect your Personal Data, we cannot be held responsible for indirect or incidental damages resulting from network failures, unauthorized intrusions, or other events beyond our reasonable control.
In certain circumstances, we may be legally obligated to share information with governmental or regulatory authorities. Once such data is transferred, the level of protection applied by those third parties may fall outside our direct oversight.
11. Links to Third-Party Websites
Our Website may include links to external websites, applications, or services managed by third parties. SecuroomAi does not operate or supervise these external resources and has no control over how they collect, use, or process your Personal Data. We are not responsible for their privacy practices or data protection standards. This Privacy Policy applies exclusively to information processed through our platform.
When accessing third-party websites or applications, we strongly encourage you to review their respective privacy policies before engaging with their services or submitting any personal information.
12. Your Rights Regarding Personal Data
As a user, you have the right to request confirmation of whether we process your Personal Data, to access such data, correct inaccuracies, and request deletion when it is no longer needed. You may also restrict or withdraw consent for specific processing activities.
Additional Rights for EEA Residents (GDPR)
If you reside in the European Economic Area (EEA), you are entitled to the following rights. To exercise these rights, please contact us at: [email protected].
| Right | Description |
| Right of Access | You may request confirmation of whether we process your Personal Data and obtain a copy of it, including details on purposes, categories of data, recipients, retention, origin, and transfers outside the EEA. |
| Right to Rectification | You are entitled to have inaccurate Personal Data corrected and incomplete data completed. |
| Right to Erasure | You may request deletion of your Personal Data when it is no longer required, consent is withdrawn, processing is unlawful, or required by law. |
| Right to Restrict Processing | You can ask us to temporarily restrict the processing of your Personal Data under certain conditions. |
| Right to Data Portability | You may request to receive your Personal Data in a structured, commonly used, and machine-readable format, and to transfer it to another controller. |
| Right to Object | You may object to processing based on legitimate interests or for direct marketing purposes at any time. |
| Right to Lodge a Complaint | You may file a complaint with your local supervisory authority if you believe your rights are infringed. |
Right to Rectification
You are entitled to have SecuroomAi correct any inaccurate Personal Data about you. Considering the purposes of processing, you also have the right to have incomplete Personal Data completed, for example by providing a supplementary statement.
Right to Erasure
You may request the deletion of your Personal Data if one of the following applies:
- The Personal Data is no longer necessary for the purpose it was collected or otherwise processed.
- You withdraw your consent, and no other legal basis for processing exists.
- You object, on grounds related to your particular situation, to processing based on legitimate interests, and there are no overriding legitimate grounds.
- You object to the processing of your Personal Data for direct marketing purposes.
- Your Personal Data has been processed unlawfully.
- Your Personal Data must be erased to comply with a legal obligation under EU or Member State law applicable to the Company.
This right does not apply if processing is necessary:
- To comply with a legal obligation under EU or Member State law to which the Company is subject; or
- For the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
You may request that the Company restricts the processing of your Personal Data if any of the following circumstances apply:
- You contest the accuracy of the data, for a period allowing verification.
- Processing is unlawful, and you oppose erasure but request restriction instead.
- The Company no longer requires your data for processing, but you need it to establish, exercise, or defend legal claims.
- You object to processing based on legitimate interests, and verification of overriding grounds is pending.
- Your data is processed for direct marketing purposes, including profiling, to the extent related to such marketing.
When processing is restricted at your request, the data will only be stored and further processed with your consent, for legal claims, to protect the rights of another person, or for reasons of important public interest.
Right to Data Portability
You are entitled to receive the Personal Data you have provided to the Company in a structured, commonly used, and machine-readable format. You also have the right to request its transfer to another controller, where technically feasible, if processing is based on consent or contract and carried out by automated means.
Exercising this right must not adversely affect the rights and freedoms of others, nor does it override your or the Company’s right to data deletion.
Right to Withdraw Consent
You may withdraw your consent to processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Object
You have the right to object to the processing of your Personal Data in the following cases:
- Processing based on legitimate interests: You may object at any time, on grounds relating to your particular situation, when the processing is based on the legitimate interests of the Company or a third party. This includes any profiling carried out on these grounds. In such cases, we will stop processing your Personal Data unless we can demonstrate compelling legitimate reasons that override your interests, rights, and freedoms, or if processing is necessary for the establishment, exercise, or defense of legal claims.
- Direct marketing purposes: You may object at any time to the processing of your Personal Data for direct marketing, including profiling related to direct marketing. Once you object, your Personal Data will no longer be used for such purposes.
Right to Lodge a Complaint with a Supervisory Authority
You are entitled to file a complaint with a supervisory authority established by a Member State of the European Union to safeguard the rights and freedoms of individuals regarding the processing of Personal Data.
Please note:
- Your rights under this Section 13 may be limited by European Union or Member State law to which the Company is subject.
- We will provide the requested information promptly and within one (1) month of receiving your request. This period may be extended by up to two (2) additional months if necessary, taking into account the complexity and number of requests. In such cases, you will be notified within one month of the extension and given the reasons for the delay.
- The requested information will be provided free of charge, unless your request is deemed
manifestly unfounded or excessive, particularly if repetitive.
In such cases, we may:
- charge a reasonable fee reflecting the administrative costs of providing the information, communication, or action requested; or
- decline to act on the request.
- We may ask you to provide additional details necessary to verify your identity, especially if there are reasonable doubts as to the identity of the requester.
12. Updates To This Policy
We reserve the right to modify this Policy periodically. Any changes will be published on the Website. For significant updates, we will make reasonable efforts to notify you through appropriate communication methods and by posting a notice on the Website. Unless otherwise specified, modifications become effective once published.